Company Overview:

Scenthound is the first membership-based franchise providing affordable and accessible wellness-focused dog care. Dogs need consistent care to keep all their parts healthy, from their Skin and Coat to their Ears, Nails, and Teeth (yes, that spells SCENT). At Scenthound, we’re committed to providing every dog with the care necessary to help maintain their health and keep them clean and happy.

Founded in 2015 and Franchising since 2019, our revolutionary concept, technology-driven strategy, and proven model are fueling rapid nationwide growth. On pace to have over 130 locations by the end of 2024, Scenthound is establishing itself as the preeminent solution for routine and preventive dog care.

Who We Are: Scenthound is NOT an ordinary grooming shop. We believe dogs require routine care in order to stay clean, comfortable, and healthy. With a focus on health and not just haircuts, Scenthound is pioneering change in an outdated industry. Our innovative, wellness-focused, membership-based business model is the basis for our successful operations in Palm Beach County.

Job Description:

We are looking for a Retail Store Manager to oversee a growing grooming center. General Manager responsibilities include formulating overall strategy, managing people, and establishing policies. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive while ensuring our profits are on the rise. Ultimately, you’ll help our company grow and thrive. Our General Managers should be comfortable and enjoy working with dogs.

Retail Store Manager Responsibilities:

Oversee day-to-day operations
Manage employee and center appointment schedule
Drive sales growth
Maintain budgets and optimize expenses
Set policies and processes
Ensure employees work productively and develop professionally
Oversee recruitment, hiring and training of new employees
Evaluate and improve operations and financial performance
Direct the employee assessment process
Prepare regular reports for upper management
Ensure staff follows health and safety regulations
Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)
Advocate for all dogs in our care and in our community
Incorporate the value of Scenthound’s brand, Mission and Core Values
Drive membership sales through health and wellness education
Administer training program to ensure all staff are knowledgable
Lead and support the Scenter Management Team to reach and exceed our key performance goals
Be a culture-driven leader and inspire your team to seek growth
Attend events and foster positive community-relations
Ensure safety of staff, customers, and dogs at all times
Responsible for manager and employee development through leadership, training, and performance reviews
Perform other tasks and duties as assigned by leadership team

Retail Store Manager Skills & Qualifications:

Proven experience as a General Manager or similar executive role
Experience in planning and budgeting
Knowledge of business process and functions (finance, HR, procurement, operations etc.)
Strong analytical ability
Outstanding organizational and leadership skills
Problem-solving aptitude
Retail experience is a plus
Ability to work an assortment of days, including weekends when needed
Ability to manage with integrity, honesty, and knowledge that promotes the mission of Scenthound
Strong leadership skills with ability to coach & mentor team members in a culture-first environment
Excellent communication skills (verbal & written), including the ability to communicate complex ideas in simple terms
Proficient computer and CRM skills (Microsoft Office, Internet, E-mail)